1. What is the turnaround time for my product?
A: I will only ever post product that is available pre-made a
few weeks prior and ready to roll out -Or- that is scented after the order is placed, such as our air freshies. That said, shipping wax can be an
adventure. In the summer shipping will only take place on M-W, to limit the
amount of time a candle could potentially be in the sun. Like other sellers,
once in the mercy of the delivery service we cannot determine the exact time of
delivery but a tracking number will always be available and on our end every
effort is made to get your product out in a timely fashion.
2. I want to make a return, is that OK?
We want you to be happy with your product! If you are not
satisfied with your unused product and wish to return it for a refund or
exchange you may do so within 14 days of the date it is received. To be eligible
the item must be returned with its original packaging (e.g. bubble wrap,
packing peanuts, ice pack, etc) and not arrive damage. Upon receipt we will
inspect the item for any damage and send an email that I have received it and
whether it was approved or rejected. If it is approved you will be granted a
refund. Please allow time for the refund to process into your account.
We emphasize again, that for this method the product must be
unused and return with no damage.
Exchanges are applicable if your product arrived damaged.
Returns and exchanges must have shipping cost covered by the
customer. It is advised to use shipping with a tracking identification. Please
make returns/exchanges to:
The Whipped Wick
ATTN: Returns
830 State Road 136 STE 1 PMB 1008
Baraboo, WI 53913
For other questions or concerns, please reach out to me at [email protected]. I am more
than happy to discuss any questions or concerns that you have!
3. Tell me about your packaging
Even though our products contain materials like oils, soap, and
wax, we are making sure to do our best to use materials that are either recyclable
or recycled. We used uncolored craft paper to wrap your candle, and recycled
bubblewrap. The items are cushioned with biodegradable peanuts, and for melts
cellophane packaging is used (please note as a result it may have a “streaky”
appearance due to wax rubbing on the material). These lovelies are then put in
a cardboard box and sent your way. In the summer your product may be wrapped in
Cool Shield and also may have a reusable ice pack to help prevent melting. We absorbed
the cost of these items to make every effort to get these products to you
without impact from the summer heat.
Also, all embeds are made of either wax or soap (depending on
product), glitter is biodegradable (contains cellulose) and mica cosmetic-grade!